PRIVACY POLICY

The terms “We” / “Us” / “Our” / “Company” individually and collectively refer to Devik Grocery Mall, and the terms “You” / “Your” / “Yourself” refer to the users. This Privacy Policy is an electronic record governed by the Information Technology Act, 2000, and its related rules. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the website.

INFORMATION WE COLLECT

To provide a better shopping and delivery experience, we may collect:

  • Name
  • Contact details (email, mobile number)
  • Address for delivery
  • Payment information (secured through payment gateways)
  • User preferences and purchase history
    We do not collect sensitive personal data like medical history or biometric information. Our platform is built around basic and essential information needed for a secure and smooth online grocery shopping experience.

    • USE OF YOUR INFORMATION

    We use the collected data to:

  • Process and fulfill your orders
  • Enhance our services, promotions, and offers
  • Provide customer support and resolve issues
  • Send order updates, deals, or grocery reminders
    Your information may be used for service improvements and marketing purposes, but never shared without your permission, except where required by law.

    • COOKIES

    We use cookies to:

    • Recognize you on your next visit
    • Store items in your cart
    • Offer personalized grocery recommendations

    You can adjust cookie preferences in your browser settings. Cookies do not reveal your personal identity unless you willingly provide it.

    THIRD-PARTY LINKS

    Our website may link to third-party websites or payment gateways. We are not responsible for their content or privacy practices. Please review their policies independently before use.

    INFORMATION SHARING

    We do not sell or rent your personal information. We may share your data:

    • With delivery partners or logistics companies to fulfill your order
    • With payment gateways to process your transaction securely
    • With government or legal authorities, if required by law

    Any such sharing will be strictly limited to the purpose of providing the service.

    SECURITY

    We employ up-to-date and industry-standard security protocols:

    • SSL encryption for secure transactions
    • Firewalled and password-protected servers
    • Limited access to sensitive data

    Although we use strong measures, internet transmissions may still carry risks. We strive to keep your information safe at all times.

    CHANGES TO THE POLICY

    We may update this policy from time to time based on legal or business requirements. Continued use of our platform means acceptance of these changes.

    GRIEVANCE REDRESSAL

    If you have any concerns or feedback regarding this Privacy Policy, please reach out to us:

    📧 Email: support@devikmall.com
    📞 Phone: +91-XXXXXXXXXX